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FAQs (Frequently Asked Questions)

The following FAQs will assist Africa Online Tanzania customers address some of the more basic questions they may have regarding our services.

If for any reason the FAQs below does not provide you with the information required, please contact our customer support hotline for personalized assistance.
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1 When trying to connect using the default number I keep getting either one of the following: “Line Busy” or “No Carrier” or “No Answer”. 1071
2 When trying to connect, I keep getting the response: ‘Dial up networking could not negotiate a compatible set of network protocols – check the TCP/IP Settings'. 1038
3 When trying to connect I keep getting the response: ‘Verifying username and Password'. THEN ‘Enter your password'. 1097
4 During Verifying username and password I get disconnected or; After verifying username and password I get disconnected or; I keep getting – ‘you have been disconnected by the remote computer after logging on'. 927
5 The modem keeps redialing without connecting. 1154
6 The error message ‘No dial tone' keeps coming up. 1090
7 s the modem really communicating? 1189
8 The line has a lot of static and interference (Lines with static will also cause inexplicable disconnection). 1112
9 What are the symptoms of a noisy line? 1103
10 After successfully connecting I cannot see the home page or surf the WEB. 1131
11 I get disconnected each time the phone rings? 1162
12 When doing a send and receive nothing happens - the arrow keeps going and nothing comes down to my inbox or the password box keeps popping up. 1096
13 After pinging I get the error message ‘ping code: transmit error' • 1180
14 When I click “Send and Receive” the system keeps coming up with ‘the mail server cannot be found' 1269
15 People sending me mail clicking ‘Reply to Author' say the mail keeps bouncing back. 1245
16 When I send mail the system responds with ‘System Undeliverable' 1144
17 Can I check my account status online? If yes, how do I check my account status? 1245
18 Can I pick up mail remotely? 1150
19 How do I find information when I do not know the website address? 940
 
Africa Online is the preferred Premium Provider of Communication Solutions in Tanzania. You are able to reach us through our Head office in Dar es Salaam or through any of our other offices in Arusha, Dodoma and Mwanza.